Returns & Exchanges
We want our customers to be 110% satisfied with their purchases from Novella Market.
If you would like to make a return, we are here to help!
**Returns will be issued refunds in the form of a digital Gift Card.**
Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells or signs that the item has been worn or used, with all tags attached and all package slips included with the return.
Please allow up to 5-7 business days to process your return once we receive it.
We accept returns within 20 calendar days from the purchase date.
Once we receive your returned item, we will issue you with a gift card and free shipping code via email. Both the gift card and the free shipping code will be good for one year. Please note: we provide gift cards, not refunds.
Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
Exchanges must be made within 20 days of the original purchase date.
The item you return must meet all of the return guidelines listed above.
Please contact us at email@example.com. Please provide the order # for faster service and add Exchange in the subject line.
Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
If we are currently sold out of the size desired, we will be unable to process an exchange so please refer to the return instructions above.
Defects or Damaged Items:
Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.
All defects and issues must be notified via email within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.